目的 通过探究听损人群使用听力服务类的现状,剖析服务群体独特感知方式和群体差异化,利用用户感官代偿下的感知特点,对听力服务类App需求进行权重分析,得出设计策略优化。方法 通过用户访谈和问卷调查听损人群需求,利用KANO分析需求要素并获取要素集,构建ANP结构需求判断矩阵,并得到要素之间相互影响的指标。结果 根据需求要素提炼对应功能指标,对综合权重进行重要度排序,匹配最高相关度指标,将设计核心要素转化为设计策略。结论 使用KANO和ANP法深入挖掘听损人群感官代偿下的用户诉求,通过设计实践将用户需求进行转化。从而提升听力服务类App的感知效度,优化听损人群使用体验。
Abstract
The work aims to conduct weight analysis on the demand for hearing service Apps, and propose design strategy optimization by exploring the current situation of the use of hearing services by the hearing-impaired people, analyzing the unique perception patterns and group differentiation of service groups, and utilizing the perceptual characteristics of user sensory compensation. By conducting user interviews and questionnaire surveys on the demands of hearing-impaired people, KANO was used to analyze the demand elements and obtain a set of elements. An ANP structure demand judgment matrix was constructed, and indicators of the mutual influence between the elements were obtained. Based on the demand elements, corresponding functional indicators were extracted, and the comprehensive weights were ranked according to their importance. The highest relevance indicator was matched, and the design core elements were transformed into design strategies. Using KANO and ANP methods to deeply explore user demands under sensory compensation in the hearing-impaired people, and transforming user needs through design practice can enhance the perceived validity of listening service Apps and optimize the user experience for hearing-impaired people.
关键词
感官代偿 /
听损用户 /
网络层次分析法（ANP） /
优化设计
Key words
sensory compensation /
hearing-impaired users /
network hierarchy analysis (ANP) /
design optimization
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基金
安徽省高等学校省级质量工程项目（2022jcjs091）
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