基于KANO模型的蓝染工作坊服务系统设计

肖杨丹; 盘湘龙

doi:10.19554/j.cnki.1001-3563.2025.22.010

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包装工程（设计栏目） ›› 2025, Vol. 46 ›› Issue (22) : 98-107. DOI: 10.19554/j.cnki.1001-3563.2025.22.010

工业设计

基于KANO模型的蓝染工作坊服务系统设计

肖杨丹¹, 盘湘龙^1,*

作者信息 +

Design of the Service System for Indigo Dyeing Workshops Based on KANO Model

XIAO Yangdan¹, PAN Xianglong^1,*

Author information +

文章历史 +

摘要

目的旨在通过KANO模型与服务设计方法的融合,设计一套蓝染工作坊服务系统,以提升非遗文化的传承效果与用户体验。方法运用定性和定量的方法收集用户需求,基于KANO模型对需求要素进行分析排序,以此识别蓝染工作坊服务设计的核心要素。通过构建服务系统图和服务蓝图,梳理用户与服务提供者之间的交互关系,最终确定蓝染工作坊服务设计的具体内容。结果 KANO模型在服务需求识别与排序中的有效应用,为蓝染工作坊服务系统的设计策略提供了科学的理论依据,构建合理的蓝染工作坊小程序服务体系,为设计实践提供理论指导。结论蓝染工作坊小程序服务设计不仅提升了体验连贯性和用户满意度,而且有助于推动蓝染工艺的传承发展。本文的研究方法和实践成果为非遗领域服务设计策略构建了具有参考价值的理论框架和实践案例。

Abstract

The work aims to design a service system for indigo dyeing workshops through the integration of the KANO model and service design methods, so as to improve the inheritance effect and user experience of intangible cultural heritage. Qualitative and quantitative methods were used to collect user needs, and the need elements were analyzed and ranked based on the KANO model, so as to identify the core elements of the service design of the indigo dyeing workshop. Secondly, by constructing the service system diagram and service blueprint, the interaction between users and service providers was sorted out, and the specific content of the service design of the indigo dyeing workshop was finally determined. The effective application of the KANO model in the identification and sequencing of service needs provided a scientific theoretical basis for the design strategy of the service system for the indigo dyeing workshop, constructed a reasonable applet service system for the indigo dyeing workshop, and offered theoretical guidance for design practice. The applet service design of the indigo dyeing workshop not only improves the user's sense of participation and satisfaction, but also helps to promote the inheritance and development of the indigo dyeing process. The research methods and practical results proposed construct a theoretical framework and practical cases with reference value for the service design strategy in the field of intangible cultural heritage.

导出引用1

肖杨丹, 盘湘龙. 基于KANO模型的蓝染工作坊服务系统设计[J]. 包装工程. 2025, 46(22): 98-107 https://doi.org/10.19554/j.cnki.1001-3563.2025.22.010

XIAO Yangdan, PAN Xianglong. Design of the Service System for Indigo Dyeing Workshops Based on KANO Model[J]. Packaging Engineering. 2025, 46(22): 98-107 https://doi.org/10.19554/j.cnki.1001-3563.2025.22.010

中图分类号： TB472

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