目的 为解决产检服务设计中存在的主观性和非标准化评价问题,尝试以更加科学的方式优选最适宜的服务方案。方法 采用鱼骨图法分析确定各因素及其层次关系,利用AHP（层次分析法）从服务便捷性、服务安全性、服务经济性、服务环境、信息沟通5个准则层出发,细分为19个子准则层指标,通过层次分析计算确定各指标权重及优先级。随后采用TOPSIS（逼近理想解排序法）,对3种产检服务设计方案进行综合评价,计算得到各方案相对于理想解的贴近度排序,从而甄选出最优服务方案。结论 结合AHP与TOPSIS的定性和定量分析方法,不仅为产检服务的优化设计提供了科学依据,提升了产检服务满意度,也为医疗机构和政策制定者提供了实践指导和决策支持。
Abstract
The work aims to attempt to select the most suitable service solution in a more scientific manner to address the issues of subjectivity and lack of standardized evaluation in antenatal care service design. The Fishbone Diagram method was utilized to analyze and determine the factors and their hierarchical relationships. The Analytic Hierarchy Process (AHP) was applied to evaluate the service convenience, safety, economy, environment, and information communication across five criteria layers, which were further subdivided into nineteen sub-criteria indicators. Through hierarchical analysis, the weights and priorities of each indicator were calculated. Subsequently, the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) was used to conduct a comprehensive evaluation on three antenatal care service design solutions, calculate the closeness of each plan to the ideal solution and thus identify the optimal service solution. The combination of AHP and TOPSIS qualitative and quantitative analysis methods not only provides a scientific basis for the optimization of antenatal care services but also enhances satisfaction with these services. Additionally, it offers practical guidance and decision support for healthcare institutions and policymakers.
关键词
AHP-TOPSIS /
鱼骨图 /
产检服务 /
服务蓝图
Key words
AHP-TOPSIS /
fishbone diagram /
antenatal care services /
service blueprint
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基金
台州市哲学社会科学规划项目（23GHY06）
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