面向地铁极端环境的&#x0201c;巡-侦-处&#x0201d;智能机器人服务设计研究

韩桂荣; 张锐; 金薇; 杨羽洁; 黄天睿; 熊梦琪

doi:10.19554/j.cnki.1001-3563.2026.06.052

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包装工程（设计栏目） ›› 2026, Vol. 47 ›› Issue (6) : 553-573. DOI: 10.19554/j.cnki.1001-3563.2026.06.052

设计智创∙复杂场景感知系统构建

面向地铁极端环境的“巡-侦-处”智能机器人服务设计研究

韩桂荣, 张锐^*, 金薇, 杨羽洁, 黄天睿, 熊梦琪

作者信息 +

Service System Design of "Patrol-Detection-Disposal" Intelligent Robots for Extreme Environments of Metro

HAN Guirong, ZHANG Rui^*, JIN Wei, YANG Yujie, HUANG Tianrui, XIONG Mengqi

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摘要

目的针对地铁极端环境场景中应急响应感知覆盖不足、多主体协同效率低及机器人系统与实际业务流程融合度不高等问题,提出一种面向复杂应急场景的智能机器人服务系统设计方法。方法基于服务主导逻辑与双钻模型构建数据驱动的服务系统设计流程,通过事故文本分析与用户调研识别核心风险场景与功能需求,结合需求重要性分析与满意度属性分类明确功能优先级;在此基础上,运用服务系统图构建“巡-侦-处”一体化服务架构,基于TRIZ理论完成机器人功能-结构-模块的集成设计,形成巡侦机器人与处置机器人协同的模块化产品方案。结果构建了包含灾害感知、机动处置、信息交互三类能力的“巡-侦-处”动态协同机制及模块化机器人产品方案。用户评价结果显示,所提出的服务系统在合理性、功能匹配性及应用可行性方面均获得较高认可,统计检验表明评分显著高于中性值。结论本研究将服务系统设计方法与数据驱动需求分析相结合,实现了应急机器人从单一功能叠加向系统化服务能力构建的转变,为融合服务设计理念的复杂场景产品系统设计提供了可复现的方法论参考。

Abstract

To address issues such as insufficient perceptual coverage in emergency response, low efficiency of multi-agent collaboration, and poor integration of robotic systems with actual operational processes in extreme metro environments, the work aims to propose a design method for an intelligent robotic service system tailored to complex emergency scenarios. Based on the service-dominant logic and the double diamond model, a data-driven service system design process was constructed. Core risk scenarios and functional requirements were identified through accident text analysis and user research. Priority functions were clarified by combining importance analysis and satisfaction attribute classification. On this basis, a service system diagram was used to build an integrated "patrol-detection-disposal" service architecture, and TRIZ theory was applied to complete the integrated design of robotic functions, structures and modules, resulting in a modular product solution featuring collaborative patrol-detection and disposal robots. A functional system comprising three categories of capabilities-disaster perception, mobility and disposal execution, and information interaction with system support-was established. A dynamic collaborative mechanism and modular robot product solution of "patrol-detection-disposal" including three types of capabilities, namely disaster perception, mobile response and information interaction, was established. The user evaluation results showed that the proposed service system received high recognition in terms of rationality, functional matching and application feasibility. Statistical tests indicated that the scores were significantly higher than the neutral value. This study combined the service system design method with data-driven demand analysis, achieving a transformation of the emergency robot from a single-function addition to the construction of systematic service capabilities. It provides a replicable methodological reference for the design of complex scene product systems that integrate service design concepts.

导出引用1

韩桂荣, 张锐, 金薇, 杨羽洁, 黄天睿, 熊梦琪. 面向地铁极端环境的“巡-侦-处”智能机器人服务设计研究[J]. 包装工程. 2026, 47(6): 553-573 https://doi.org/10.19554/j.cnki.1001-3563.2026.06.052

HAN Guirong, ZHANG Rui, JIN Wei, YANG Yujie, HUANG Tianrui, XIONG Mengqi. Service System Design of "Patrol-Detection-Disposal" Intelligent Robots for Extreme Environments of Metro[J]. Packaging Engineering. 2026, 47(6): 553-573 https://doi.org/10.19554/j.cnki.1001-3563.2026.06.052

中图分类号： TB482

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