智慧出行中的用户行为与交互设计研究综述

丁楠; 曾令斌; 刘念; 胡术; 孙小静

doi:10.19554/j.cnki.1001-3563.2026.10.048

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包装工程（设计栏目） ›› 2026, Vol. 47 ›› Issue (10) : 521-534. DOI: 10.19554/j.cnki.1001-3563.2026.10.048

设计智创·“艺术+交通”智慧出行

智慧出行中的用户行为与交互设计研究综述

丁楠^1,2, 曾令斌^1,*, 刘念³, 胡术¹, 孙小静⁴

作者信息 +

Research Review of User Behavior and Interaction Design in Smart Mobility

DING Nan^1,2, ZENG Lingbin^1,*, LIU Nian³, HU Shu¹, SUN Xiaojing⁴

Author information +

文章历史 +

摘要

目的系统梳理2010年至2025年智慧出行领域用户行为与交互设计研究的演进路径,揭示设计学在该领域的理论贡献与实践价值。方法基于Web of Science Core Collection与CNKI数据库,经检索、去重、题录筛选和全文评估后纳入245篇中英文文献。在年度发文统计、高频主题识别与内容编码基础上,构建设计驱动的D-FISMI（Design-driven Framework for Smart Mobility Interaction）分析框架。结果时序演进呈现三阶段特征,技术探索期（2010年至2017年）侧重自动驾驶基础交互验证;体验聚焦期（2018 年至2020年）转向多模态 HMI/eHMI体验优化;协同智能期（2021年至2025年）关注车路协同、多主体互动与社会技术系统整合。主要议题聚焦四大研究集群,即动态信任构建与用户接受机制;人机界面（HMI）与外部交互界面（eHMI）的多模态评估;复杂场景接管与共享控制策略;AI、VR/AR等技术赋能下的服务拓展与包容性设计。结论智慧出行交互研究已由技术可用性验证转向以人为中心的社会技术协同,交互设计的角色亦由界面优化延展至关系组织、服务触点建构与系统架构。未来研究需进一步关注跨文化信任设计、复杂场景下的协同交互机制及包容性服务体系构建。

Abstract

The work aims to systematically review the evolutionary trajectory of user behavior and interaction design research in smart mobility from 2010 to 2025, and to clarify the theoretical contributions and practical value of design studies in this field. Based on literature retrieved from the Web of Science Core Collection and CNKI databases, 245 Chinese and English articles were included after database searching, deduplication, title and abstract screening, and full-text assessment. Through annual publication statistics, high-frequency topic identification, and content coding, the D-FISMI (Design-driven Framework for Smart Mobility Interaction) was developed as an analytical framework. The temporal evolution showed three stages. The technology exploration period from 2010 to 2017 focused on basic interaction validation in autonomous driving. The experience-oriented period from 2018 to 2020 shifted toward multimodal HMI/eHMI experience optimization.The collaborative intelligence period from 2021 to 2025 addressed vehicle-infrastructure coordination, multi-actor interaction, and socio-technical system integration. Four major research clusters were identified, including dynamic trust construction and user acceptance mechanisms, multimodal evaluation of human-machine interfaces (HMI) and external human-machine interfaces (eHMI), takeover and shared-control strategies in complex scenarios and service extension and inclusive design enabled by AI, VR/AR, and related technologies. The smart mobility interaction research has shifted from technical usability validation to human-centered socio-technical collaboration, while the role of interaction design has expanded from interface optimization to relationship organization, service touchpoint construction, and system architecture. Future research should further address cross-cultural trust design, collaborative interaction mechanisms in complex scenarios, and the construction of inclusive service systems.

导出引用1

丁楠, 曾令斌, 刘念, 胡术, 孙小静. 智慧出行中的用户行为与交互设计研究综述[J]. 包装工程. 2026, 47(10): 521-534 https://doi.org/10.19554/j.cnki.1001-3563.2026.10.048

DING Nan, ZENG Lingbin, LIU Nian, HU Shu, SUN Xiaojing. Research Review of User Behavior and Interaction Design in Smart Mobility[J]. Packaging Engineering. 2026, 47(10): 521-534 https://doi.org/10.19554/j.cnki.1001-3563.2026.10.048

中图分类号： TB472

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