| 马黎.以用户为中心的城市社区公共设施服务设计模式研究[J].包装工程,2017,38(12):253-258. |
| 以用户为中心的城市社区公共设施服务设计模式研究 |
| User-centered Service Design in Urban Community Public Facilities |
| 投稿时间：2017-03-17 修订日期：2017-06-20 |
| DOI： |
| 中文关键词: 城市社区 公共设施 服务设计 接触点 模块化 |
| 英文关键词: urban community public facilities service design the contact point modularization |
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| 中文摘要: |
| 目的 研究城市社区公共设施服务以满足社区用户需求。方法 从服务设计方法角度出发，结合社区公共设施，根据社区用户需求，分析各类用户社区活动，寻求各类用户与设施之间接触点；通过分析关联重要度，将社区公共设施模块化，构建城市社区公共设施服务设计体系框架。结论 提出基于城市社区公共设施服务系统的优化整合设计，进一步提升各类社区用户对社区公共设施满意度，发挥社区公共设施的效能，为社区公共设施服务体系及服务模式设计提供参考。 |
| 英文摘要: |
| It aims to study the urban community public service facilities in order to meet the needs of the community users. Using the method of service design, combined with the community public facilities, from the perspective of community users’ needs, it analyzes various types of user community activities, seeks the contact point between various users and facilities, takes the community public facilities to modularization by analyzing the relevance and importance, finally constructs the framework of urban community public service design system. It proposes a optimization and integration design based on the urban community public service system by implementing, to provide reference for service system and service model of community public facilities, based on further enhancing satisfaction degree of all kinds of community users who participate in community public facilities. |
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