| 兰玉琪,刘松洋.人工智能技术下的产品用户体验研究综述[J].包装工程,2020,41(24):22-29. |
| 人工智能技术下的产品用户体验研究综述 |
| Overview of Product User Experience Research under Artificial Intelligence Technology |
| 投稿时间：2020-10-23 |
| DOI：10.19554/j.cnki.1001-3563.2020.24.004 |
| 中文关键词: 人工智能 用户体验 大数据 用户体验评价 人机交互 |
| 英文关键词: artificial intelligence user experience big data user experience evaluation human-computer interaction |
| 基金项目:天津市普通高校本科质量与教学改革研究计划重点项目(A201007301) |
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| 中文摘要: |
| 目的 基于人工智能技术的不断发展和不同行业领域的创新应用，进一步思考人工智能给用户体验带来的影响，以及对产品用户体验的定义、特征和评价方法进行重新解读。方法 通过对相关文献的研究和大量的人工智能在产品用户体验中的实践应用，分析人工智能技术如何提升用户体验，并对此进行总结归纳。结论 以产品设计视角为切入点，结合人工智能在产品用户体验中的应用研究，提出了人工智能对产品用户体验影响的四个特征，即高效率、感知智能、场景驱动力和个性化。总结出以人工智能与大数据技术结合下的产品用户体验评价方法，即智能辅助产品用户体验评价系统，并进一步展望了人工智能驱动下的产品用户体验研究趋势，以及未来人工智能技术为产品用户体验带来的机遇。 |
| 英文摘要: |
| The work aims to further think about the impact of artificial intelligence on user experience, and re-interpret the definition, characteristics and evaluation methods of product user experience based on the continuous development of artificial intelligence technology and its innovative applications in different industries. Through the research of relevant literature and the large amount of practical application of artificial intelligence in product user experience, methods of enhancing the user experience by artificial intelligence technology were analyzed and summarized. Taking the product design perspective as the starting point, combined with the application research of artificial intelligence in product user experience, four characteristics of artificial intelligence's impact on product user experience are proposed, namely high efficiency, perceived intelligence, scene driving force and personalization. It summarizes the product user experience evaluation method based on the combination of artificial intelligence and big data technology, that is, the intelligent auxiliary product user experience evaluation system, and further prospects the research trend of product user experience driven by artificial intelligence, and the opportunities of product user experience brought by future artificial intelligence technology. |
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