| 裴卉宁,张金勇,李美,杨冬梅,赵芳华.乘客舒适度自评量表研究[J].包装工程,2021,42(4):121-126. |
| 乘客舒适度自评量表研究 |
| Self-rating Scale of Passengers’ Comfort |
| 投稿时间：2020-10-03 |
| DOI：10.19554/j.cnki.1001-3563.2021.04.016 |
| 中文关键词: 舒适度 客舱 心理测量学 信度 效度 |
| 英文关键词: comfort cabin psychometrics reliability validity |
| 基金项目:河北省高等学校人文社会科学研究资助项目(SD201091) |
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| 中文摘要: |
| 目的 编制乘客舒适度自评量表(SRPC)，并检验其信度和效度;探究乘客舒适度与乘客个人特征和航班特征之间的关系。方法 结合文献分析编制初始问卷，选取120名民机客舱乘客进行调查，对初始问卷进行信度、效度和相关性分析，制定自评量表;采用多元线性回归法分析乘客总体舒适度与客舱设计特征量的关系。量表包括33个条目、九个因子，解释总变异71.4%;客舱物理环境分量表和客舱社会环境分量表的内部一致性Cranbach’s α系数和分半信度均>0.60。结论 乘客舒适度自评量表的信度和效度达到了心理测量学的要求;量表结果表明乘客舒适度与年龄、身高和乘机时间大致呈负相关关系，大型宽体客机和商务舱有助于提高乘客的舒适度水平。 |
| 英文摘要: |
| The work aims to develop the Self-rating Scale of Passengers’ Comfort (SRPC) and examine its validity and reliability, so as to investigate the relationship between passengers’ comfort and passengers’ personal characteristics and flight information. The preliminary scale was compiled based on literature analysis and a sample of 120 passengers was investigated to analyze the reliability, validity and relevance of the scale, thus developing the SRPC. Multiple linear regression (MLR) method was applied to analyze the relationship between overall comfort and cabin design features. The SRPC consisted of 33 items and 9 factors, accounting for 71.408% of the total variance. The Cranbach’s α coefficient and split-half reliability of physical environment and social context were >0.60. The reliability and validity of SRPC meet the requirements of psychometrics. The results show that age, height and flight duration are negatively correlated with passengers’ comfort roughly, and the level of passengers’ comfort can be improved by the large wide-body aircraft or business class seat. |
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